Last updated: 8 November 2026
1. Free trial
New accounts start with a 7-day paper-trading trial. You are not charged during the trial. If you do not want to continue, simply do not activate a paid plan.
2. Cancelling a subscription
You can cancel at any time by writing to support@tradex24.in (or from your account once self-service billing is available). Cancellation stops future renewals. Your plan remains active until the end of the period you have already paid for.
3. Refunds
- Monthly plans: fees for the current month are not refundable once the billing period has started.
- Annual plans: you may request a full refund within 7 days of the first annual payment. After 7 days, annual fees are not refundable, but you keep access until the end of the paid year.
- Duplicate or incorrect charges are always refunded in full.
- Refunds are made to the original payment method within 7–10 business days of approval.
4. What is not refundable
Subscription fees are for access to software. Trading losses, brokerage, exchange charges and taxes on trades are not refundable by TradeX24, regardless of the outcome of any trade.
5. Plan changes
Upgrades take effect immediately and the price difference for the remaining period is charged. Downgrades take effect from the next renewal.
6. Contact
For billing questions write to support@tradex24.in.